Quest Diagnostics maintains a corporate office in Secaucus, New Jersey. Quest Diagnostics trades publicly on the New York Stock Exchange under the ticker symbol DGX, is a member of the S&P 500, is #303 in the Fortune 500, has 41,000 employees, and had $7.73 billion in revenue in 2019. In March 2020, the company launched a Covid-19 testing service. In November 2018, Quest launched QuestDirect, a consumer-initiated testing service that allows patients to order health and wellness lab testing from home, The company has more than 2,000 patient service centers where samples are collected. Quest Diagnostics performs routine tests such as cholesterol, Pap smears, and HIV screenings, as well as esoteric screenings such as genetic screening, and anatomic pathology testing such as tissue biopsies for cancer testing. Today Quest Diagnostics is the world’s leading clinical lab with the performance of diagnostics of 147 million specimens each year. The company grew by acquisitions, most notably MedPlus in 2001, Unilab Corporation in 2003, LabOne in 2005, and Celera Corporation in 2011. Brown as Metropolitan Pathology Laboratory, Inc. – helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website.Quest Diagnostics was founded in 1967 by Paul A. Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer Quick, clear paths to the answers you seek, we have recently updated the IVR Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line
What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique ByĬreating self-service options for customers who prefer to interact with us Obtaining statuses for drug tests, locating a nearby collection site, ordering We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions.
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Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m.
Improving the customer experience is the top priority of our customer support team.
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